Posts under ‘IVR’

I have an application that now deploys without error on the JBoss application server. I knew there would be some tweaks required to migrate our IVR apps to JBoss over from Oracle application server, and up to this point those changes have been limited to web.xml.
It doesn’t take long, though, for another issue to popup, [...]

Continuing the IVR migration from Oracle AS to JBoss, in my previous post I figured out the byte order mark problem. With that resolved, now I’ve got to figure out the IllegalStateException I’m now getting deploying the application:
2010-08-11 12:55:59,725 WARN [org.jboss.deployment.MappedReferenceMetaDataResolverDeployer] (HDScanner) Unresolved references exist in JBossWebMetaData:[michael.war#web-app:EJBReferenceMetaData{name=ejb/RepudiateEJB,ejb-ref-type=Session,link=RepudiateEJB,ignore-dependecy=false,jndi-name=null,resolvoed-jndi-name=null,remote=com.pnm.csivr.ejb.RepudiateEJB,home=com.pnm.csivr.ejb.RepudiateEJBHome,invoker-bindngs=null}, michael.war#web-app:EJBReferenceMetaData{name=ejb/ContangoEJB,ejb-ref-type=Session,link=ContangoEJB,ignore-dependecy=false,jndi-name=null,resolvoed-jndi-name=null,remote=com.pnm.csivr.ejb.ContangoEJB,home=com.pnm.csivr.ejb.ContangoEJBHome,invoker-bindngs=null}]
2010-08-11 12:55:59,990 INFO [org.jboss.web.tomcat.service.deployers.TomcatDeployment] (HDScanner) deploy, [...]

I’m back from Genesys G-Force 2009 and overall it was a good experience. The general conference and breakout sessions were particularly informative and entertaining, and as expected a lot of focus was on today’s economic reality and its role on the contact center, and as far as this year’s theme “Transform Customer Experience” is concerned, [...]

I came into the office this morning to find a bunch of errors in our Oracle application server logs. It appeared that our post-call survey app was timing out on a section of code that retrieves application options from the CME, in particular the openConnection() method in CfgInfoDesktopConfiguration couldn’t make a connection to Genesys configuration [...]

The New Yorker has a good article on automatic speech recognition and its use in tools far beyond interactive voice response systems; aggression-detection systems, for example.

Voxeo offers some great tools for developers of interactive voice response systems (IVRs). I’ve been using them for a while to do some learning and testing, as the tools are quite suitable for the hobbyist or hacker alike.
These tools include a free hosted VXML IVR platform. Simply point Voxeo configuration to your VXML source and you [...]

Developing VXML applications using Oracle Voice Dialog Objects within Oracle Application Server and OC4J_Wireless container on a Genesys platform.
t.b.d. placeholder
Issues with globals (Root.jsp) within subdialogs; browse lists.
(classes.jar: oracle.voice.infra.device, oracle.voice.infra.jsp.taglib.egrammar, oracle.voice.infra.jsp.taglib.pvxml, oracle.voice.infra.jsp.taglib.util, oracle.voice.infra.vgd)
(voice-vdo-jsp-tags.jar: oracle.voice.infra.jsp.taglib.vdo, oracle.voice.infra.vdo.properties, oracle.voice.infra.vdo.subdialog, oracle.voice.infra.vdo.subdialog.dialog)