I’m back from Genesys G-Force 2009 and overall it was a good experience. The general conference and breakout sessions were particularly informative and entertaining, and as expected a lot of focus was on today’s economic reality and its role on the contact center, and as far as this year’s theme “Transform Customer Experience” is concerned, [...]
Posts under ‘VoiceXML’
Voxeo
Voxeo offers some great tools for developers of interactive voice response systems (IVRs). I’ve been using them for a while to do some learning and testing, as the tools are quite suitable for the hobbyist or hacker alike.
These tools include a free hosted VXML IVR platform. Simply point Voxeo configuration to your VXML source and you [...]
Voice Applications On OAS
Developing VXML applications using Oracle Voice Dialog Objects within Oracle Application Server and OC4J_Wireless container on a Genesys platform.
t.b.d. placeholder
Issues with globals (Root.jsp) within subdialogs; browse lists.
(classes.jar: oracle.voice.infra.device, oracle.voice.infra.jsp.taglib.egrammar, oracle.voice.infra.jsp.taglib.pvxml, oracle.voice.infra.jsp.taglib.util, oracle.voice.infra.vgd)
(voice-vdo-jsp-tags.jar: oracle.voice.infra.jsp.taglib.vdo, oracle.voice.infra.vdo.properties, oracle.voice.infra.vdo.subdialog, oracle.voice.infra.vdo.subdialog.dialog)
