Posts under ‘IVR’

I came into the office this morning to find a bunch of errors in our Oracle application server logs. It appeared that our post-call survey app was timing out on a section of code that retrieves application options from the CME, in particular the openConnection() method in CfgInfoDesktopConfiguration couldn’t make a connection to Genesys configuration [...]

The New Yorker has a good article on automatic speech recognition and its use in tools far beyond interactive voice response systems; aggression-detection systems, for example.

Voxeo offers some great tools for developers of interactive voice response systems (IVRs). I’ve been using them for a while to do some learning and testing, as the tools are quite suitable for the hobbyist or hacker alike.
These tools include a free hosted VXML IVR platform. Simply point Voxeo configuration to your VXML source and you [...]

Developing VXML applications using Oracle Voice Dialog Objects within Oracle Application Server and OC4J_Wireless container on a Genesys platform.
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Issues with globals (Root.jsp) within subdialogs; browse lists.
(classes.jar: oracle.voice.infra.device, oracle.voice.infra.jsp.taglib.egrammar, oracle.voice.infra.jsp.taglib.pvxml, oracle.voice.infra.jsp.taglib.util, oracle.voice.infra.vgd)
(voice-vdo-jsp-tags.jar: oracle.voice.infra.jsp.taglib.vdo, oracle.voice.infra.vdo.properties, oracle.voice.infra.vdo.subdialog, oracle.voice.infra.vdo.subdialog.dialog)