Coming back to work from the Thanksgiving holiday, we were greeted with some IVR strangeness. Seemingly random error events were being thrown in our IVRs every fourth or fifth call, causing callers to be transferred to an agent rather than allowing them to continue in a possibly unstable IVR.
After ruling out database and application server [...]
Posts Tagged ‘IVR’
Odd GVP Behavior
OAS Caching
I came into the office this morning to find a bunch of errors in our Oracle application server logs. It appeared that our post-call survey app was timing out on a section of code that retrieves application options from the CME, in particular the openConnection() method in CfgInfoDesktopConfiguration couldn’t make a connection to Genesys configuration [...]
Beyond the IVR
The New Yorker has a good article on automatic speech recognition and its use in tools far beyond interactive voice response systems; aggression-detection systems, for example.
Voxeo
Voxeo offers some great tools for developers of interactive voice response systems (IVRs). I’ve been using them for a while to do some learning and testing, as the tools are quite suitable for the hobbyist or hacker alike.
These tools include a free hosted VXML IVR platform. Simply point Voxeo configuration to your VXML source and you [...]
